Account credits

Account credits are a flexible payment option that lets clients carry a balance on their Arketa account. Credits can be used at checkout for classes, appointments, and videos — either instead of or in addition to their payment method.

Types of credits

Package credits — earned when a client purchases a class pack. Each credit = one class booking (or however many credits a class requires). These live on the specific pricing option, not the general account balance.

Account credit (monetary) — a dollar balance on the client's account. This is what gets added or removed manually. It applies before their card is charged on recurring subscriptions and can be used at checkout.

Add credit to a client's account

1. Go to Customers → Clients and open the client's profile
2. Find the Account credit section
3. Click Add credit
4. Enter the amount and a reason/note
5. Save

Remove credit from a client's account

Same process — click Adjust or enter a negative amount to reduce their balance.

How account credits work at checkout

When a client has account credit and purchases something:

• Credit is applied first, before their payment method is charged
• Example: $20 credit + $80 membership renewal = $0 charged to card from credit, $80 billed separately

Pay with account (negative balance): If you enable "Pay with Account" in Settings → Business Settings, clients can choose to carry a negative balance — essentially, they owe you money. This is useful for trusted long-time clients or when billing after a service. At the next subscription renewal, the owed amount is added to the renewal charge.

Subscription credits

If a client's subscription payment fails, their account credit (if they have any) is automatically applied to cover the renewal before their card is charged again.

Viewing a client's credit balance

Their current account credit balance is visible on their profile. For a report across all clients, see Credit Balances report.