Family sharing

Family sharing lets household members share pricing options — one parent can purchase a package and the whole family can use it for bookings. It also lets parents sign liability waivers on behalf of children.

Enable family sharing

1. Go to Settings → Family Sharing
2. Toggle on Enable family accounts to allow clients to connect family members
3. Toggle on Enable sharing of payment types to allow families to share packages, memberships, and drop-ins
4. Under Applies to, choose which pricing options can be shared. Family sharing only applies to the pricing options you select here (or choose All Offerings). A package that isn't selected won't appear as a payment option when you book a linked family member directly, even if it has Allow guest usage turned on.

New pricing options are not added to this list automatically. If you create a new package or membership later (for example, to replace one you deactivated), come back to Settings → Family Sharing and select it, or the purchases your clients make on it won't be shareable with their family members. Choosing all pricing options avoids this.

How clients add family members

From their account on your website or app, clients can:

1. Go to their account → Family Sharing
2. Click Add new
3. Enter the family member's details

If the family member doesn't have their own email address (like a young child), uncheck Has their own email — Arketa will create a placeholder account.

On the new client site, clients can't add family members themselves. Add them for the client from the family section of their profile in your dashboard.

Where shared packages appear

Once a client links a family member and Enable sharing of payment types is on, a pricing option bought by one family member also appears on each linked client's profile under Packages, Memberships & Bundles, with (family) after its name. Only purchases that are still active appear this way.

These shared rows are read-only on the other family member's profile, so they have no three dots — the purchase belongs to the client who bought it. To edit, pause, or cancel it, go to Customers → Clients, open the profile of the client who owns the purchase, and use the three dots there. Clicking the shared row takes you straight to the owner's copy.

Allow packages to be shared with guests/family

On individual pricing options, you can enable guest usage:

1. Go to Setup → Pricing Options
2. Edit the pricing option
3. Scroll to Guest Passes
4. Enable Allow guest usage
5. Save

This allows the primary account holder to use that package to book for their family members.

Parents signing waivers for children

Parents can sign your liability waiver on behalf of children — either during the booking flow or via the waiver link.

During booking:

1. At checkout, select Reserve for → Family
2. Choose the family member
3. If no waiver is on file, the option to sign on their behalf appears
4. Sign and complete the booking

The signed waiver is saved to the child's profile automatically.

Via waiver link: When parents open the liability waiver link (from Settings → General Business Settings → Copy waiver link), they can select "New family member" or choose an existing one. The waiver is linked to the child and saved to their profile.

Booking for a guest (non-family)

Clients can also book for guests — friends they're bringing to a class, for example. Enable this under Settings → General Business Settings by toggling on Enable book for a guest. Drop-in purchases work immediately; packages and subscriptions need guest usage enabled on the pricing option.

Frequently asked questions