Password reset
Help a client reset their password and troubleshoot login issues.
If a client can't log in or forgot their password, here's how to help them get back in.
Step 1 — Confirm they have an account
Before anything else, make sure the client actually has an account with you:
- Go to Customers → Clients
- Search for their name or email
[IMAGE TODO] Take a screenshot showing the Clients search with a client name or email typed in, and the matching result appearing in the list.
If they don't appear, they may not have an account yet, or they may have signed up with a different email address.
Step 2 — Have them reset their password
Direct the client to the password reset page on your booking site (usually a "Forgot password?" link on the login screen). They'll receive an email with a reset link.
Password reset email details:
- Subject line: "Password reset for Arketa"
- From: arketa-noreply@arketa.co
Troubleshooting
Client can't find the reset email:
- Have them check their spam or junk folder
- Search specifically for the subject line "Password reset for Arketa"
- Make sure they're checking the email address on file in their Arketa account
Client's link expired: Password reset links expire after a short period. If the link is expired, they need to request a new one by going through the forgot password flow again.
Client copied the link incorrectly: Instead of clicking the link in the email, some email clients break long URLs. Ask them to copy and paste the full link into their browser address bar.
Client uses Google or Apple login: If they signed up using "Continue with Google" or "Continue with Apple," they can't reset a password — they need to log in through the same method they used originally.
Still stuck? Contact support@arketa.com with the client's email address and a description of what they're experiencing.