Booking issues

Troubleshoot common problems clients have when trying to book or access their account.

Client can't book a class

[IMAGE TODO] Take a screenshot showing the client-facing booking page when a class is at capacity, displaying the "Class is full" message or waitlist option.

Client's package or membership isn't unlocking a class or video

Client is on the waitlist but didn't get the spot

Reservation Statuses

Password Reset

Booking issues

Client can't book a class

'Class is full' — client wants to book but it's at capacity

Client can't see the class on the schedule

Client gets an error during checkout

Client's package or membership isn't unlocking a class or video

Package/membership won't apply at checkout

Client login issues

Client can't log in or forgot their password

Client is on the waitlist but didn't get the spot

Waitlist position issue