Booking issues
Troubleshoot common problems clients have when trying to book or access their account.
Client can't book a class
Client's package or membership isn't unlocking a class or video
Client is charged when the booking should be free
When a client's subscription or package should cover a booking but they're still being asked to pay, it's almost always one of these four things. Rule out the first two before you check any pricing option settings — a signed-out or wrong-account client looks exactly like a misconfigured membership.
Client login issues
Client is on the waitlist but didn't get the spot
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