Unpaid bookings report
See all reservations that haven't been paid.
The Unpaid Bookings report shows all reservations where payment is still outstanding. Use this to identify clients who joined a class without completing checkout — common with "pay later" bookings or manually added reservations.
Columns
Same structure as the Booking Report, filtered to show only reservations with unpaid status.
| Column | Description | |---|---| | Customer | Client name | | Date purchased | When the booking was made | | Class name | Name of the class | | Class time | Class start time | | Instructor | Instructor | | Location | Location | | Email | Client email | | Type | Booking type | | Estimated net revenue | Projected revenue | | Coupon code | Promo code used | | Package name | Pricing option | | Payment method | Payment method on file | | Status | Booking status | | Service type | Service type | | Booking ID | Unique booking ID |
Resolving unpaid bookings
From a client's profile or the check-in screen:
- Find the unpaid reservation
- Click Update Payment or Collect Payment
- Process the payment
See reservation statuses for the full list of status types.