Unpaid bookings report
See all reservations that haven't been paid.
The Unpaid Bookings report shows all reservations where payment is still outstanding. Use this to identify clients who joined a class without completing checkout — common with "pay later" bookings or manually added reservations.
[IMAGE TODO] Take a screenshot showing the Unpaid Bookings report (Analytics → Reports → Unpaid Bookings) with column headers and a few sample rows of unpaid reservations visible.
Columns
Same structure as the Booking Report, filtered to show only reservations with unpaid status.
| Column | Description |
|---|---|
| Customer | Client name |
| Date purchased | When the booking was made |
| Class name | Name of the class |
| Class time | Class start time |
| Instructor | Instructor |
| Location | Location |
| Client email | |
| Type | Booking type |
| Estimated net revenue | Projected revenue |
| Coupon code | Promo code used |
| Package name | Pricing option |
| Payment method | Payment method on file |
| Status | Booking status |
| Service type | Service type |
| Booking ID | Unique booking ID |
Resolving unpaid bookings
From a client's profile or the check-in screen:
- Find the unpaid reservation
- Click Update Payment or Collect Payment
- Process the payment
[IMAGE TODO] Take a screenshot showing the "Update Payment" or "Collect Payment" button on an unpaid reservation, either from a client's profile or the check-in screen.
See reservation statuses for the full list of status types.