Late cancel / no-show report
See clients who canceled after the window or didn't attend, and charge or waive fees.
The Late Cancel / No-Show report lists every instance where a client either canceled after your cancellation window or had a reservation and didn't show up.
Columns
| Column | Description |
|---|---|
| Client | Client's name |
| Client's email | |
| Class name | Class the client missed or late canceled |
| Class time | Class start time |
| Status | How the occurrence was resolved. A late cancel shows as Penalty cancel as soon as the client cancels; your policies and exemptions are applied the next day (see no-show and late cancel fees), after which it changes to Graced cancel if an exemption applies |
| Reservation type | Pricing option used (subscription, pack, etc.) |
| State | Whether the client has been charged |
Actions from this report
| Action | What it does |
|---|---|
| $ (charge) | Charges the client the late cancel / no-show fee per your policy |
| × (waive) | Waives the fee for this instance |
You can act on individual occurrences directly from this report — no need to go to the client's profile.
Where fees appear in sales reports
Late cancel and no-show fees aren't tied to a pricing option, so they don't appear in the Sales by Pricing Option report. Find them in the Successful Payments report.
Who can view this report
Team members with the Guest Instructor role can't view reports, including this one. Front Desk sees only the Cash Drawer and Gift Card Balances reports by default. To give other staff access, create or edit a role under Team → Roles & Permissions and enable this report.
Export
Click Export to download the report as a CSV.
Related
- To configure late cancel fees and windows, see late cancel automated fees
- To see all unpaid reservations, see unpaid bookings