No-show and late cancel fees

Create fee policies that automatically charge clients for no-shows or late cancellations.

Settings → Class & Booking Settings → No Show/Late Cancel Fees lets you define fee-based policies that charge clients when they no-show or cancel late. Policies are applied automatically on a daily schedule.

How it works

  1. You create one or more policies that define who gets charged and how much.
  2. Arketa processes those policies automatically every day at 12:00 PM ET — as long as Automatically apply policies every day at 12:00pm ET is turned on.
  3. Clients are charged the configured fee and receive a notification.

Settings

SettingWhat it does
Track Late Cancel No ShowEnables tracking of late cancels and no-shows across your schedule. Turn this on first before creating policies.
Automatically apply policies every day at 12:00pm ETRequired for policies to take effect. When off, no fees are charged automatically.
Disable Report EmailsStops daily email reports summarizing late cancel and no-show data from being sent to your email.

Create a policy

  1. Go to Settings → No Show/Late Cancel Fees
  2. Turn on Track Late Cancel No Show and Automatically apply policies every day at 12:00pm ET
  3. Click Add new
  4. Configure the policy — who it applies to, which service types, and the fee amount
  5. Save

Frequently asked questions

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