Why a package or membership doesn't show at booking

When a client books a class, Arketa only offers the packages and memberships that can pay for that class. If one the client owns doesn't appear, work through the causes below.

The pricing option doesn't cover the class

Go to Setup → Pricing Options, open the pricing option, and check what it can be used for:

• Redeemable for sets the session types it covers: live, on demand, or in person. If the class is a type that isn't selected, the option can only cover it through Advanced Access Settings.
• Under Advanced Access Settings, Applies to service categories and Applies to specific service templates add access to specific services on top of Redeemable for.
• Under Advanced Access Settings, Only available at specific locations limits the option to the locations you select. Clients can't use it for in-person classes at other locations.

Changes to these settings apply to clients who already own the option.

The package has expired

A package past its expiration date isn't offered. A package that expires before the class starts isn't offered for that class either, even if it's still valid today.

The client doesn't have enough credits

If a client has credits left on a package or membership, but fewer than the class requires, that option isn't offered for the class. For example, a client with 1 credit left can't use it for a class that requires 2. See Credit allotments.

The membership is paused or has a failed payment

• A membership paused with Block customer access during paused period isn't offered for classes during the pause. See Pause, modify, or cancel a subscription.
• If Block booking when subscription fails is on in Settings → General Business Settings, a membership with a failed payment isn't offered until the payment is resolved.
• If Restrict credit redemption to current billing period is set to Yes on the membership, it isn't offered for classes that start after the current billing period ends.

The client is booking for a family member

When a client books for a linked family member, only pricing options that are shared with family are offered. Check that the option is selected under Applies to in Settings → Family Sharing. See Family sharing.