Credit allotments

By default, booking a class uses one credit from a client's package or membership. Credit allotments let you change that — for example, requiring 2 credits to book a 90-minute class, or 3 credits for a specialty workshop.

This is useful when you offer classes of different lengths or intensity levels and want your pricing to reflect that.

Enable multiple credits

This feature is off by default. To turn it on:

Go to Settings → General Business Settings
Toggle on Enable multiple credits required for booking

Set credits for a service type

Once enabled, you can update the credit amount per service type:

Go to Setup → Service Types
Click Edit next to the service type
On the first page (Overview), update the Number of credits field
Click Next and save
When asked what to update, choose All scheduled instances and tick Number of credits to apply the new amount to classes already on the schedule. Just the template only affects classes created from now on.

Credit amounts can only be set on active service types. If your service type is still in draft, activate it first.

Set credits for a single class

You can also override the credit amount on individual class instances:

Go to Classes (or Full Schedule)
Click the three dots next to the class → Edit class
Go to the Pricing step
Update the Number of credits field
Save

This changes that class only. To update every scheduled class of a service type at once, edit the service type instead and choose All scheduled instances when you save.

How this works with packages and memberships

Credit allotments work with any pricing option that has credits — packages with a set number of credits, and unlimited memberships/subscriptions. A client with a 10-class pack who books a 2-credit class will use 2 of their 10 credits per booking.

Clients see how many credits a class requires before they book, so there are no surprises.

Check the credit amount against the class packs that apply to the class. If a class requires as many credits as a pack contains — for example a 5-credit class and a 5-class pack — a single booking uses the client's entire pack and leaves them with nothing.

A pricing option that carries fewer credits than the booking requires is not offered at all. If a service type requires 8 credits, then a 5-credit pack, a 3-credit pack and a single-session option all stop appearing when you book a client, when you use Resolve payment on an unpaid session, and on your client-facing booking page for that service.

Point of Sale is the exception: a sale there is not tied to a service, so it keeps listing every pricing option. If your booking list looks shorter than your Point of Sale list, compare the credit amount on the service type against the credits in each pricing option.

Raise the credits in your pricing options to match, or lower the credit amount on the service type.

Changing the credit amount later does not affect clients who have already booked. If clients booked at the wrong amount, correct the class first, then adjust each affected client's remaining credits by hand from their profile.