Late cancel & no-show

Arketa tracks late cancellations and no-shows automatically, and you can charge fees either manually or through automated rules.

How no-shows are tracked

Any client who was enrolled in class but not checked in by the time class ends is automatically recorded as a no-show. You can see this data in Reports → Late Cancel / No-Show Report.

Manual late cancel

To mark a client as a late cancel from the check-in screen:

1. Click ... next to the client
2. Select cancel reservation
3. Confirm

The client is moved to the late cancel list if you are within the time frame of a late cancellation. If you have automated penalty charging enabled, they'll be charged according to your settings. If not, you can charge them manually.

Manual no-show charge

To charge a client for a no-show:

1. Go to the late cancel/no show report
2. Find the reservation in your to do list
3. Press the $ icon to manually charge a no show amount

How to charge for late cancel/no-show →

Automated late cancel & no-show fees

Rather than chasing down fees manually, you can set Arketa to automatically charge clients when they late cancel or no-show.

Go to Settings → Scheduling → Set Up Automated Late Cancel No Show to configure:

• The penalty amount and any exemptions
• Which pricing option types and services are subject to fees

  Be sure to first set up your late cancel windows to designate what counts towards a late cancellation under settings > booking windows

Set up automated fees →

Cancel vs. delete vs. late cancel

Action	Notifies client?	Returns credit?	Tracks as late cancel?
Cancel reservation	Yes	Yes (if selected)	No
Delete reservation	No	No	No
Late cancel	Yes	No (by default)	Yes