Past Due Subscriptions report
See all subscriptions with an outstanding failed payment.
The Past Due Subscriptions report shows subscriptions where a payment failed and wasn't recovered — the subscription is still technically active but payment is overdue.
[IMAGE TODO] Take a screenshot showing the Past Due Subscriptions report (Analytics → Reports → Past Due Subscriptions) with column headers and sample rows visible.
Columns
| Column | Description |
|---|---|
| Purchase date | When the subscription was purchased |
| Client | Client name |
| Pricing name | Subscription name |
| Client email | |
| Billing | Billing method |
| Next renewal date | Next scheduled renewal attempt |
Filters
Date range, subscription name, customer name.
Resolving past due subscriptions
- Go to the client's profile
- Retry the payment or ask the client to update their card
- Use Update Payment to collect the outstanding balance
[IMAGE TODO] Take a screenshot showing a client's profile page with a past due subscription visible, highlighting the "Update Payment" button or option to retry the failed payment.
For the full resolution workflow, see subscription payment failures.
Prevent past-due situations
- Use the Subscription Renewals report to identify clients without a payment method before renewals fail
- Enable Block bookings for clients with failed payments in Settings → General Business Settings