Past Due Subscriptions report
See all subscriptions with an outstanding failed payment.
The Past Due Subscriptions report shows subscriptions where a payment failed and wasn't recovered — the subscription is still technically active but payment is overdue. Arketa never automatically cancels a subscription, so past-due subscriptions remain in this state until a client or staff member resolves the payment or manually cancels.
Columns
| Column | Description |
|---|---|
| Purchase date | When the subscription was purchased |
| Client | Client name |
| Pricing name | Subscription name |
| Client email | |
| Billing | Billing method |
| Next renewal date | Next scheduled renewal attempt |
Filters
Date range, subscription name, customer name.
Resolving past due subscriptions
- Go to the client's profile and find the subscription
- Use Change payment method if the client has a new card, or ask them to update it
- Use Retry payment to collect the outstanding balance
For the full resolution workflow, see subscription payment failures.
Prevent past-due situations
- Use the Subscription Renewals report to identify clients without a payment method before renewals fail
- Enable Block booking when subscription fails in Settings → General Business Settings
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