Failed Payments report
See all failed payment attempts, primarily from subscription billing.
The Failed Payments report shows every payment attempt that didn't succeed — typically subscription renewal failures.
Columns
Same structure as All Payments, filtered to failed/incomplete statuses:
Amount Paid, Status, Creation Date, Failure Date, Decline Code, Description, Client, Location, Email, Category, Payment ID, Currency, Net Sales, Seller, Transaction Fees.
Using this report
Use the Failed Payments report to:
- Identify clients with outstanding subscription failures
- Reach out to clients with outdated payment methods
- Understand failure patterns (e.g., spikes after a card expiry period)
Resolving failed payments
From the client's profile or the subscription failures page:
- Find the client with the failed payment
- Retry the payment or update their card
- Send them an invoice payment link from the client profile (Send invoice) if needed — or use Send payment links from POS for an in-progress sale
See failed payments and subscription payment failures for full resolution steps.
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