Failed payments

When a payment fails — due to an expired card, insufficient funds, or a bank decline — you can retry it manually or have the client update their payment method.

Retry a failed payment

1. Go to Customers → Clients → open the client's profile
2. Click the Payments tab
3. Find the failed payment
4. Click Retry Payment
5. Select the card on file or add a new payment method
6. Click Retry Payment

If the retry succeeds, the payment status updates to Succeeded and the client's access is restored.

If the retry fails again

If retrying the same card fails, the issue is likely with the card itself:

• Card expired
• Insufficient funds
• Bank blocking the charge (sometimes happens with international cards)

Ask the client to update their payment method. You can:

• Update it from their profile
• Send them a payment update link via email — they receive a secure link to enter a new card themselves

Automated retry for subscriptions

For recurring subscription failures, Arketa has its own retry logic — it will attempt to charge again automatically before marking the subscription as past due. See subscription failures for the full process.

Blocking bookings on failed payments

You can set Arketa to block a client from booking new classes if they have a failed subscription payment. Enable this in Settings → General Business Settings → Block Booking When Subscription Fails.