Manage payment methods
Add, update, or remove payment methods on a client's account.
Add a card to a client's account
Client-initiated: Clients can add cards themselves from their account → Payment Methods.
Staff-initiated: From the client's profile or during a POS transaction, you can enter a new card. Arketa stores it via Stripe (no raw card data stored in Arketa).
[IMAGE TODO] Take a screenshot showing the Payment Methods section on a client's profile page. Show at least one card on file with the last four digits and card brand visible, along with any "Add card" or "Set as default" options.
Update a client's card
When a client's card expires or they get a new card:
- Open the client's profile
- Click the Payment Methods section (or find it in their subscription)
- Add the new card
- Set as default if needed
Alternatively, send the client a payment update link from their profile — they'll get an email with a secure link to update their card themselves.
[IMAGE TODO] Take a screenshot showing the option to send a payment update link from a client's profile. Show the button or link that triggers the email to the client.
For subscriptions with failed payments
If a subscription payment fails due to an expired or declined card:
- Open the client's profile
- Find the subscription
- Click Update payment method
- Select a new card or have the client update theirs
After updating, retry the failed payment. See failed payments.
Remove a payment method
From the client's profile → Payment Methods, you can remove cards that are no longer needed. You can't remove the default payment method if there's an active subscription — set a new default first.
Security
Arketa uses Stripe for all payment processing. Card details are tokenized and stored by Stripe — Arketa only stores a token reference. Your team never sees full card numbers.