Disputed Payments report
See all disputes (chargebacks) made through your business.
The Disputed Payments report shows all disputes (chargebacks) filed by clients through their bank or card issuer.
What is a chargeback?
A chargeback occurs when a client contacts their bank to reverse a charge rather than requesting a refund directly through Arketa. Chargebacks can result in fees and reversed payouts from your payment processor.
Columns
| Column | Description |
|---|---|
| Date | Date the dispute was opened |
| Customer | Client who filed the dispute |
| Client's email | |
| Amount | Disputed amount |
| Status | Dispute status (needs response, under review, won, lost) |
| Description | What was originally purchased |
| Payment ID | Original payment identifier |
| Category | Product category |
Filters
Date range, customer, status, amount.
Export
Click Export → choose CSV or PDF → Download.
What to do with a dispute
Respond to disputes promptly through your Stripe dashboard. Provide evidence such as the client's signed waiver, booking records, and any communication history to support your case.
Was this helpful?