Disputed Payments report
See all disputes (chargebacks) made through your business.
The Disputed Payments report shows all disputes (chargebacks) filed by clients through their bank or card issuer.
What is a chargeback?
A chargeback occurs when a client contacts their bank to reverse a charge rather than requesting a refund directly through Arketa. Chargebacks can result in fees and reversed payouts from your payment processor.
Columns
| Column | Description |
|---|---|
| Dispute date | Date the dispute was opened |
| Client | Client who filed the dispute |
| Client's email | |
| Dispute amount | Disputed amount |
| Dispute status | Dispute status (needs response, under review, won, lost, etc.) |
| Dispute reason | Reason given by the bank (fraudulent, duplicate, product not received, etc.) |
| Dispute net amount | Net amount after the dispute |
| Dispute fee | Fee charged for the dispute |
| Description | What was originally purchased |
| Payment ID | Original payment identifier |
| Category | Product category |
Filters
Dispute date, dispute status, dispute reason, dispute amount, client.
Export
Click Export → choose CSV, XLSX, or PDF → Download.
What to do with a dispute
Respond to disputes promptly. Open the payment from the client's profile and click Counter dispute (or Accept dispute). See disputes. Provide evidence such as the client's signed waiver, booking records, and any communication history to support your case.