Two-way texting

Two-way texting lets you have real SMS conversations with clients from your Arketa inbox — not from your personal phone. All messages are tied to the client's profile and thread alongside their booking and purchase history.

Set up your texting number

1. Go to Settings → Phone

2. Select an available phone number with your preferred area code

3. Choose what happens when someone calls your texting number:

   • Forward to another number — calls route to your studio or personal phone (shows as "Unknown" on your end) - Play a pre-recorded message — record a custom greeting - Play a default message — Arketa's default voicemail

Send a message

From any client's profile or the Inbox:

1. Open the client's conversation thread
2. Type your message and send

Messages send as SMS from your Arketa phone number.

Inbox features

Quick replies — Pre-written responses you can send with one click. Great for FAQs, booking confirmations, or common questions. To set one up:

• In the Inbox, open a thread, tap the ⚡ icon, and click +
• Or go to Settings → Communications → Quick Replies → Add Quick Reply

Emojis — Add emoji to messages directly in the compose field.

Images — Attach and send images in conversations.

AI drafts — Use built-in AI to draft responses. The AI suggests a reply based on the conversation context — edit before sending.

What clients see

Clients receive your messages as regular SMS texts. They can reply, and their response appears in your Arketa Inbox — all in one thread per client.