Plan and billing

Your Arketa subscription is managed from Settings → Plan & Billing. This is separate from the payments your clients make to you — it covers your own subscription to Arketa.

View your current plan

Your active plan, billing cycle, and next renewal date are shown at the top of the Plan & Billing page. Arketa offers Individual and Studio plans with different feature sets and team member limits.

Update payment method

To update the card on file for your Arketa subscription, go to Settings → Plan & Billing and click Update Payment Method. Enter the new card details and save.

View invoices

Past invoices for your Arketa subscription are listed on the Plan & Billing page. Click any invoice to view or download it.

Upgrade or downgrade your plan

To change your plan, click Change Plan on the Plan & Billing page. Changes take effect at the start of your next billing cycle.

Email and SMS usage

Every Arketa account includes 10,000 marketing emails and 2,500 SMS credits each month at no extra charge. These allotments reset on the 1st of each calendar month (UTC), regardless of when your own billing cycle renews.

To view your usage, go to Settings → Plan & Billing and scroll to the CRM Usage section. It shows your included amounts, current usage, and remaining balance for both email and SMS. You can also check your email usage from the dashboard by clicking the My Plan button and scrolling to the bottom of the page.

Which messages count toward your limit

Only marketing messages count against your monthly allotment. Transactional messages are counted separately and keep sending even when marketing sends are paused.

Marketing — counts toward your limit	Transactional — doesn't count
Broadcasts	Booking confirmations
Promotional automations	Receipts
Other user-initiated marketing emails and SMS	Class reminders and appointment reminders

Overages

Overages are optional and must be turned on. By default, marketing email and SMS sending pauses once you hit your monthly limit — transactional messages are not affected.

To keep sending beyond your included limits, go to Settings → Plan & Billing → CRM Usage and toggle on Allow overage. Set an optional monthly spend cap so overage charges never exceed an amount you choose.

Overage rates:

Message type	Rate	Per 1,000
Marketing emails	$0.0005 per email	$0.50
SMS	$0.015 per credit	$15

For example, sending 110,000 emails in a month — 100,000 over the included limit — costs roughly $50 in overage fees.

Tips for reducing usage

• Use segments to target specific groups, such as active or at-risk members, instead of broad audiences like All Members.
• Exclude low-engagement recipients — clients who never open your emails — to conserve credits while keeping your sends relevant.

Email and SMS FAQs

Currency settings

You can change the currency your clients are charged in at Settings → Payments → Payment Settings. Select the currency from the dropdown and click Save Changes.