Arketa subscription refund policy

How Arketa's no-refund policy works for your own Arketa subscription, and how to request a review.

This policy covers your own Arketa subscription — the software you pay Arketa for. It's separate from any refunds you issue to your clients.

How Arketa bills your subscription

Arketa is a software-as-a-service (SaaS) product, billed on a monthly or annual subscription. Your first charge is issued on the first day of your subscription, unless a trial period was communicated to you.

You can view your plan, billing cycle, and invoices anytime on the Plan & Billing page.

No-refund policy

Arketa has a no-refund policy. Refunds are not issued after a trial period ends.

Requesting a refund review

You may submit a refund request through live chat. Submitting a request does not guarantee a refund — Arketa reviews every request and makes the final decision on the charge.

To help the review, include anything that supports your case, such as:

Documentation or a screenshot of communication showing you canceled prior to the charge
Details of any extraordinary circumstances

This policy applies only to your Arketa subscription. Refunds you give your own clients are handled separately — see Refunds.