AI chatbot
Set up an AI-powered chat widget on your website to answer client questions and handle bookings.
The Arketa AI chatbot handles common client questions and basic bookings 24/7 — without requiring staff. It lives on your website as an embeddable chat widget, powered by AI and your own FAQ library.
The AI chatbot requires the Marketing Suite add-on.
What clients can do through the chatbot
- Book a class (redirects to checkout if no active purchase on file)
- Find and cancel upcoming reservations
- Cancel a subscription (if allowed online)
- Purchase intro offers, subscriptions, or packages
- Send a note to an instructor
- Get answers to studio-specific questions based on your FAQs
What it won't do:
- Take payments or show payment history
- Cancel subscriptions that can't be canceled online
- Schedule private appointments
Set up the AI chatbot
Step 1: Embed the chat widget
First, embed the Arketa chat widget on your website. See embedded chat for setup instructions.
Step 2: Enable AI
- Go to Sales Channel → Embeddable Chat
- Toggle on Enable AI
- Enter a short Business description — this shapes the AI's tone and focus
- Click Save & Continue
[IMAGE TODO] Take a screenshot showing the Sales Channel → Embeddable Chat settings page with the "Enable AI" toggle turned on and the Business description text field visible.
Step 3: Add FAQs
- Go to Settings → FAQs
- Click Add FAQ
- Enter the question and answer
- Click Save
Add questions that are specific to your studio — parking, what to bring, class formats, cancellation policy, locker room access, etc. The AI uses these to answer clients accurately.
[IMAGE TODO] Take a screenshot showing the Settings → FAQs page with a few example FAQs listed and the "Add FAQ" button visible, showing the question and answer format.
Start with the 10 questions you get asked most often. After a few weeks, check the message history to see what clients are asking that the AI isn't answering well, and add those as FAQs.
View message history
- Go to Sales Channel → Embeddable Chat
- Click View Message History (top right)
[IMAGE TODO] Take a screenshot showing the chatbot message history page with a sample conversation visible, displaying the client's questions and the AI's responses.
This shows all conversations, what clients asked, and how the AI responded. Use this to identify gaps in your FAQ coverage.
New leads from chatbot
When a new person messages through the chatbot, Arketa creates a lead (and a client profile) automatically. You can set up an automation with the Chatbot message received trigger to follow up with these leads automatically.