Transactional messages
View and customize the automated messages Arketa sends to clients for bookings, purchases, and account events.
Settings → Communications → Transactional Messages is the library of all automated messages Arketa sends to clients — booking confirmations, cancellation notices, purchase receipts, membership reminders, and more.
Arketa has 45+ transactional message templates. You can customize the content of each one to match your studio's voice.
Browse and edit templates
- Go to Settings → Transactional Messages
- Use the search box to find a specific message by name
- Click a message to open and edit it
- Customize the subject line, body copy, and any available template variables
- Save your changes
Each template is one specific message with its own trigger. Class spot open goes to waitlisted clients when a spot frees up, while Class confirmation (in person) goes to a client who is already booked. When you rewrite a template's body, keep the copy matched to that trigger, or clients will receive a message that contradicts what actually happened.
Reset a template to Arketa's default
If a template's copy is no longer right, you can discard your version and go back to Arketa's:
- Go to Settings → Transactional Messages and open the template
- Click Reset to default at the bottom of the setup tab. It appears only once you have customized that template
- Confirm in the dialog
Your customizations for that template are lost and cannot be recovered, so copy anything you want to keep before you reset.
Template variables (handlebars)
Transactional messages support dynamic variables using handlebars syntax — for example, {{clientFirstName}} inserts the client's first name. Available variables are shown inside the editor, and work in the text-message body as well as the email body.
The variable {{partnerConfirmationEmailBody}} pulls in the Confirmation Email Body text you set in General business settings.
Turning messages on or off
Some transactional messages can be individually disabled. Look for a toggle at the top of each template. Messages that cannot be turned off are required for core account operations (password reset, purchase receipts, etc.).