Sent transactional messages

Settings → Communications → Sent Transactional Messages is a searchable log of transactional emails sent to the business owner and instructors, and SMS text messages sent to all recipients.

What's included

The log shows:

• Emails sent to business owners and instructors
• SMS text messages sent to all recipients, including clients

Emails sent to clients appear on the Timeline tab of the client's profile.

Search and filter

Use the search box to find messages by recipient email or phone number. Use the Filters button to narrow by message type, date range, or delivery status.

Troubleshoot delivery issues

If a client says they didn't receive an email or text:

1. For an email, open the client's profile and click Timeline. For a text, search this log for their phone number.
2. Confirm the message was sent and check its delivery status
3. If status shows failed or bounced, the client's address may be on the Email Suppression List or their phone number may be invalid

Frequently asked questions