Set up business settings
Configure your business name, branding, cancellation policy, and key preferences before you go live.
Business settings control how your Arketa account looks and behaves — everything from your scheduling URL to your liability waiver. Getting these right before you go live saves you from having to update things later.
Where to find settings
Most of your setup lives in two places:
- Settings → Business — your name, logo, timezone, policies, and operational settings
- Settings → Public Facing Settings — the details clients see when they visit your booking page
[IMAGE TODO] Take a screenshot showing the Settings → Business page at the top, with the Business name, Logo upload, and Scheduling URL fields visible in their default/empty state.
Business settings
Go to Settings → Business to configure:
Basic information
- Business name — this appears on your booking page and in all client communications
- Logo — upload your brand logo (recommended: PNG with transparent background, at least 400px wide)
- Profile image — shown on your public page
- Scheduling URL — your unique URL slug (e.g.,
app.arketa.co/yourstudio). This is required for embeds and direct links. Choose carefully — changing it will break existing links. - Email timezone — controls when scheduled emails are sent. Set it to your local timezone.
[IMAGE TODO] Take a screenshot showing the Scheduling URL field in Settings → Business with an example URL slug filled in, so users can see the expected format.
Cancellation policy
Your cancellation policy appears on booking confirmation emails and on your public page. Write it in plain language so clients understand what to expect.
Be specific about your late cancellation window and whether you charge fees. For example: "Cancellations made less than 12 hours before class are charged a $10 late cancel fee."
You can also set automated late cancel and no-show fees — see Automated late cancel fees.
Liability waiver
If you want clients to sign a liability waiver before booking, add it here. You can paste in your waiver text directly. Clients will be required to e-sign it on their first booking.
[IMAGE TODO] Take a screenshot showing the liability waiver text editor in Settings → Business, with some example waiver text entered, so users can see where to paste their waiver content.
Arketa supports digital e-signatures that are legally binding. Waivers are stored on each client's profile so you always have a record. Learn more about liability waivers →
Key general settings
These are toggle switches in Settings → Business that control important behaviors:
| Setting | What it does | |---------|-------------| | Block booking when subscription fails | Prevents clients from booking if their membership payment has failed | | Enable unpaid reservation resolver | Automatically resolves unpaid reservations by charging the card on file or canceling the booking | | Enable book for a guest | Lets clients purchase a drop-in for a guest (friend or family member) | | Enable client check-in | Enables check-in methods in your dashboard | | Enable time clock | Requires staff to clock in/out for their shifts | | Enable new transactional emails | Turns on customizable booking confirmation and purchase emails | | Enable signed liability waiver | Requires clients to e-sign (vs. just checkbox) the waiver | | Enable multiple credits for booking | Lets you require more than 1 credit to book certain classes | | Timezone display | Shows class times in each client's local timezone | | Disable confirmation emails (group/appointments/purchases) | Turns off notifications to you (clients still get theirs) |
[IMAGE TODO] Take a screenshot showing the toggle switches section in Settings → Business, with toggles such as "Block booking when subscription fails," "Enable client check-in," and "Enable signed liability waiver" visible.
Public facing settings
Go to Settings → Public Facing Settings to configure what clients see:
[IMAGE TODO] Take a screenshot showing the Settings → Public Facing Settings page with the business name, about/description, contact email, social media links, and brand color picker fields visible.
- Business name (as displayed publicly)
- About / description — shows on your booking page
- Contact email — the reply-to address on all client emails. Make sure this is an address you check regularly.
- Social media links — links that appear on your public page
- Brand colors — primary color used on your booking widget and client-facing pages
Your scheduling URL set in Business Settings must match what you use in your website embeds. If you change it, update all your embedded widgets too.
Website integration branding
If you embed Arketa on your website (via iframe), you can customize its appearance to match your brand.
Go to Sales Channels → Website Integration to set:
- Brand colors
- Font preferences
- Which widgets appear
[IMAGE TODO] Take a screenshot showing the Sales Channels → Website Integration page with the brand color picker, font selection, and widget toggle options visible.
Learn more about embedding Arketa →
What to check before you go live
- Scheduling URL is set and you're happy with it
- Logo and profile image are uploaded
- Timezone is correct
- Cancellation policy is written
- Liability waiver is added (if you use one)
- Confirmation email text is set
- Contact email is a real address you check