Roles and permissions

Every team member is assigned a role that determines their access level. Arketa includes six built-in roles, and Studio plans can create custom roles.

[IMAGE TODO] Take a screenshot showing the role selection dropdown on a team member's profile, displaying the list of available built-in roles (Admin, Manager, Manager No Payroll, Franchisee, Front Desk, Guest).

Built-in roles

Admin

Full access to everything.

Area	Access
Inbox	✓
POS	Full
Schedule	Full (create, edit, delete, export)
Clients	Full (refunds, notes, timeline)
Marketing	Full
Reports	Full
Settings / Team / Payroll	Full

Manager

Full operational access, no reporting.

Area	Access
Inbox	✓
POS	Full
Schedule	Full
Clients	Full
Marketing	✓ (automations, broadcasts, leads, referrals, testimonials)
Reports	Disabled
Settings / Team / Payroll	Broad access including pay rates and payroll

Manager (No Payroll)

Same as Manager but without payroll access.

Area	Access
Inbox	✓
POS	Full
Schedule	Full
Clients	Full
Marketing	✓ (automations, broadcasts, referrals, testimonials)
Reports	Disabled
Settings / Team / Payroll	Payroll disabled; Segments ✓

Franchisee

Full schedule and client access with reporting, limited settings.

Area	Access
Inbox	✓
POS	Full
Schedule	Full
Clients	Full
Marketing	✓ (automations, broadcasts)
Reports	Full
Settings / Team / Payroll	Limited settings; front desk reporting; payroll mostly disabled

Front Desk

Client-facing operations without analytics or marketing access.

Area	Access
Inbox	—
POS	Full
Schedule	Classes/Events: view only; Appointments: full; Reservations: full
Clients	Full (no timeline)
Marketing	—
Reports	Limited (specific reports only; no export)
Settings / Team / Payroll	Front desk reporting; time cards (create only)

Guest (Instructor)

Instructors who only need to see their own schedule.

Area	Access
Inbox	—
POS	—
Schedule	View own schedule; manage own upcoming reservations
Clients	Client notes only
Marketing	—
Reports	—
Settings / Team / Payroll	Self only (time cards); block payments