Roles and permissions
Control what each staff member can see and do in the Arketa dashboard.
Every team member is assigned a role that determines their access level. Arketa includes six built-in roles, and Studio plans can create custom roles.
Built-in roles
Admin
Full access to everything.
| Area | Access | |---|---| | Inbox | ✓ | | POS | Full | | Schedule | Full (create, edit, delete, export) | | Clients | Full (refunds, notes, timeline) | | Marketing | Full | | Reports | Full | | Settings / Team / Payroll | Full |
Manager
Full operational access, no reporting.
| Area | Access | |---|---| | Inbox | ✓ | | POS | Full | | Schedule | Full | | Clients | Full | | Marketing | ✓ (automations, broadcasts, leads, referrals, testimonials) | | Reports | Disabled | | Settings / Team / Payroll | Broad access including pay rates and payroll |
Manager (No Payroll)
Same as Manager but without payroll access.
| Area | Access | |---|---| | Inbox | ✓ | | POS | Full | | Schedule | Full | | Clients | Full | | Marketing | ✓ (automations, broadcasts, referrals, testimonials) | | Reports | Disabled | | Settings / Team / Payroll | Payroll disabled; Segments ✓ |
Franchisee
Full schedule and client access with reporting, limited settings.
| Area | Access | |---|---| | Inbox | ✓ | | POS | Full | | Schedule | Full | | Clients | Full | | Marketing | ✓ (automations, broadcasts) | | Reports | Full | | Settings / Team / Payroll | Limited settings; front desk reporting; payroll mostly disabled |
Front Desk
Client-facing operations without analytics or marketing access.
| Area | Access | |---|---| | Inbox | — | | POS | Full | | Schedule | Classes/Events: view only; Appointments: full; Reservations: full | | Clients | Full (no timeline) | | Marketing | — | | Reports | Limited (specific reports only; no export) | | Settings / Team / Payroll | Front desk reporting; time cards (create only) |
Guest (Instructor)
Instructors who only need to see their own schedule.
| Area | Access | |---|---| | Inbox | — | | POS | — | | Schedule | View own schedule; manage own upcoming reservations | | Clients | Client notes only | | Marketing | — | | Reports | — | | Settings / Team / Payroll | Self only (time cards); block payments |