Wellhub integration

Wellhub (formerly Gympass) is a corporate wellness platform that connects employees to fitness studios. When integrated with Arketa, your classes appear on the Wellhub platform and reservations sync to your Arketa roster.

Enable the integration

1. Go to Settings → Integrations
2. Find Wellhub and click Enable
3. Click Open Wellhub Settings

Set up with a single Wellhub product

If all your classes use one Wellhub product:

1. Leave Show advanced settings unchecked
2. Find the location you want to enable
3. Enter your Gym ID (provided by Wellhub)
4. Select the Wellhub product to apply to all classes
5. Save — your classes will appear on Wellhub within a few minutes

Set up with multiple Wellhub products

If you have different Wellhub product tiers for different classes:

1. Check Show advanced settings
2. Enter your Gym ID for the location
3. All your classes will appear in a list
4. Assign a Wellhub product to each class
5. Save — classes sync to Wellhub within a few minutes

Create classes for Wellhub

Once your Wellhub integration is configured:

1. Go to your class schedule and add a new class
2. Select a class type that you've set up in Wellhub
3. Complete the class creation steps normally
4. After about 5 minutes, the class syncs to Wellhub

Wellhub clients on your roster

Wellhub bookings appear on your Arketa class roster with a From Wellhub tag so you can identify them. First-time Wellhub clients are marked with a star.

Troubleshooting

Error shown under the "Info" tag for a client: This typically means the service type isn't configured with the correct location. Go to the service type settings → Scheduling, and add the correct location(s).

Double booking error: If a client has an existing Arketa reservation and then tries to book the same class through Wellhub, they'll see an error that they're already booked.

A Wellhub client shows as not checked in / no-show: A Wellhub booking is only marked as checked in on your Arketa roster once Wellhub sends Arketa a validated check-in for that booking. A client seeing the class as Completed in their Wellhub history is not the same signal — that reflects the booking itself, not a validated check-in, so on its own it won't mark the client as checked in on your roster. If a client checked in through Wellhub but still shows as not checked in, you can check them in manually from the class check-in screen by clicking the check mark next to their name.