ClassPass integration

ClassPass is a fitness marketplace where new clients discover and book classes. When connected to Arketa, your schedule automatically pushes to ClassPass and bookings made there sync back to your Arketa roster.

ClassPass is only available to studios with a physical location. ClassPass requires a brick-and-mortar address.

How it works

Arketa automatically pushes your schedule and open spots to ClassPass
When someone books on ClassPass, they're added to your Arketa class roster
New ClassPass members can book without visiting your website
ClassPass manages its own pricing to you — spots are typically discounted from your regular rate

Connect the integration

Go to Settings → Integrations and click Enable ClassPass
Note your ClassPass Venue ID from the integrations page

[IMAGE TODO] Take a screenshot showing the Settings > Integrations page with ClassPass enabled, highlighting the ClassPass Venue ID field.

Submit your integration details to ClassPass:
- If you're an existing ClassPass partner: Log into the ClassPass Partner Dashboard, go to Support → Contact Us, and select "I need help with my third-party schedule integrator"
- If you're onboarding with ClassPass: Provide your Venue ID in the onboarding form or email launch@classpass.com
- If you're not a partner yet: Visit ClassPass Partners to get started

ClassPass takes up to 24 hours to sync after connecting. The integration is unavailable during this sync window. Connect on a slow day to minimize disruption.

Which classes appear on ClassPass

All classes created in Arketa automatically appear on ClassPass. There's currently no setting to exclude specific classes.

To set per-class booking limits for ClassPass, contact ClassPass support directly — this is managed in the ClassPass Partner Dashboard, not in Arketa.

Payments

ClassPass does not integrate with Arketa Payments. All payments for ClassPass bookings are settled directly between you and ClassPass through Tipalti (ClassPass's payment provider). There's no cost to you for listing on ClassPass.

ClassPass bookings appear as $0.00 / Unpaid in Arketa — this is expected. Do not collect payment from ClassPass customers in Arketa or through your widget, as they're already paying ClassPass.

[IMAGE TODO] Take a screenshot showing a class roster in the Arketa dashboard with a ClassPass booking visible, displaying the "$0.00 / Unpaid" status.

Checking in ClassPass clients

ClassPass attendees appear on your Arketa class roster just like regular clients. Check them in from Arketa — there's no need to use the ClassPass dashboard separately.

Check in all ClassPass clients before class begins. If a ClassPass client is checked in after class starts, ClassPass may pull outdated roster data, and the check-in may not reflect accurately on their end.

Client communications

ClassPass sends its own booking reminders to ClassPass members. However, if a ClassPass member has an email address on their Arketa profile, they'll also receive Arketa transactional emails — including no-show reminders sent 1 hour after class ends.

Changing locations

If you add a new physical location that should connect to ClassPass:

Update your classes in Arketa to use the new location
Contact ClassPass with the new Location ID (found in Settings → Integrations → Venue ID)