Quick replies
Save pre-written responses to common client questions so your team can reply faster from the Inbox.
Settings → Communications → Quick Replies lets you create saved message templates your team can insert into Inbox conversations with a single click — so you can respond to common questions without typing the same thing repeatedly.
Create a quick reply
- Go to Settings → Quick Replies
- Click Add new
- Give the reply a name and add any relevant tags to help find it later
- Write the message content
- Save
Use quick replies in the Inbox
When composing a message in the Inbox, click the quick reply icon to browse or search your saved replies. Select one to insert it into the message — then edit or send as needed.
Organize with tags
Tag quick replies to group related templates. You can search by name or tag in both the settings list and the Inbox insertion panel.
Frequently asked questions
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