Self check-in

The self check-in screen is a kiosk-style page clients use to check themselves into class — no staff involvement needed. Load it on an iPad or computer at the front of your studio.

Set up the check-in screen

1. Go to Sales Channels → Website Integration
2. Scroll down to Check In Screen
3. Click Open Link
4. Load that URL in a browser on your iPad or front desk computer

The page shows today's classes automatically. No login required for clients.

How clients use it

1. The screen displays all classes scheduled for today
2. Client taps the class they're checking into
3. They find their name (shown as first initial + last name, sorted by last name)
4. They tap Check In

Clients who haven't checked in appear at the top of the list. Checked-in clients move to the bottom.

Unpaid reservations

If a client has an unpaid reservation, the screen shows an error and prevents check-in. They'll need to see a staff member to resolve payment first.

Reverse a check-in

1. Tap the checkmark next to the client's name in the checked-in section
2. Confirm the prompt
3. The check-in is reversed and the client moves back to the unchecked section

App self check-in

Clients can also check in through your branded mobile app. They'll see a Check In button on their booking confirmation or class detail screen.

Frequently asked questions

Can I view past or future days on the check-in screen? No — the screen only shows today's classes.

Can clients see each other's full names? No — only first initial and last name are shown for privacy.

What if a client's name isn't on the list? They don't have a reservation for that class. They'll need to book through the widget or speak with staff to be added.

Can I check in ClassPass clients? Yes — ClassPass bookings appear on the Arketa roster. You can check them in through Arketa; no separate ClassPass check-in needed.