Refunds report
See all refunds issued across any date range.
The Refunds report shows every refund issued, with the original purchase amount, refund amount, and status.
[IMAGE TODO] Take a screenshot showing the Refunds report (Analytics → Reports → Refunds) with column headers and sample rows visible, showing refund statuses and the Total Refunded column.
Columns
| Column | Description |
|---|---|
| Amount | Original purchase amount |
| Status | Refund status (refunded, partial refund, etc.) |
| Date | When the refund was issued |
| Description | What was purchased/refunded |
| Customer | Client name |
| Category | Product category |
| Client email | |
| Payment ID | Original payment identifier |
| Currency | Currency (USD, CAD, etc.) |
| Total refunded | Amount actually refunded |
| Net sales | Net after refund |
| Seller name | Team member who made the original sale |
| Transaction fee | Arketa fee on the original sale |
| Tax | Tax that was applied |
| Location | Studio location |
| Source | How the refund was initiated |
Notes
- Credit card processing fees (Stripe) are not refunded — only the amount the client paid
- Refunds for class credits depend on whether the credit was returned to the client
- Full and partial refunds appear in this report
See refunds for how to issue a refund.