Refunds report
See all refunds issued across any date range.
The Refunds report shows every refund issued, with the original purchase amount, refund amount, and status.
Columns
| Column | Description | |---|---| | Amount | Original purchase amount | | Status | Refund status (refunded, partial refund, etc.) | | Date | When the refund was issued | | Description | What was purchased/refunded | | Customer | Client name | | Category | Product category | | Email | Client email | | Payment ID | Original payment identifier | | Currency | Currency (USD, CAD, etc.) | | Total refunded | Amount actually refunded | | Net sales | Net after refund | | Seller name | Team member who made the original sale | | Transaction fee | Arketa fee on the original sale | | Tax | Tax that was applied | | Location | Studio location | | Source | How the refund was initiated |
Notes
- Credit card processing fees (Stripe) are not refunded — only the amount the client paid
- Refunds for class credits depend on whether the credit was returned to the client
- Full and partial refunds appear in this report
See refunds for how to issue a refund.