Referral program
Reward clients who refer friends to your studio with automatic discounts for both parties.
The referral program turns your existing clients into advocates. When activated, every client gets a unique referral link and code to share. When a new client signs up using that link or code, both of them automatically receive a discount.
How the referrer receives credit: The discount is added to their account as credit automatically. Account credit applies automatically to renewing subscriptions. For clients who aren't on a subscription, consider removing the credit and issuing a promo code or gift card instead so they can apply it to a class pack or drop-in purchase.
Referral links only work for new clients — existing clients cannot use them to receive a discount.
Set up your referral program
- Go to Marketing → Referrals
- Click Edit Referral in the top right corner
- Select the discount or credit amount
- Set an expiration date (if you want the program to run indefinitely, choose a date far in the future)
- Activate the program
- Choose what the referral applies to — all products and services, or specific classes, packages, subscriptions, communities, or service templates
Choose customer eligibility
You can control who is eligible to receive the referral discount. Options include:
- Any client who has not booked a class
- Any client who has not purchased a package or subscription (with the option to exclude specific pricing options)
- Any client who has not booked a class and has not purchased a subscription or package
- Any client who has not used this referral code before
How clients share their referral
Clients can share their unique link or code in a few ways:
- From your booking widget — tap Refer a Friend in the upper right corner, then copy the unique referral code or link to share
- Share directly to social media or via email using the share buttons below the referral link
- As the studio owner, you can also find and share a client's unique referral code from their profile under Customer Details
How new clients redeem a referral
- If they use the referral link, the discount is applied automatically at checkout
- They can also enter the referral code manually as a promo code at checkout on any eligible purchase
Best practices
Remind clients after class. The best time to mention your referral program is right after a great experience — that's when clients are most likely to share.
Share codes with partners and influencers. Add brands or influencers to your client list and give them a code to share with their network. This doubles as a way to track partnership success.
Include it in your weekly email. Your regular client email is a natural place to mention the referral program and thank clients for supporting your business.