Unlimited memberships
How unlimited access memberships work for classes and on-demand videos.
An unlimited membership gives clients access to an unlimited number of classes during their membership period — no credit tracking, no per-class charges. Here's how unlimited access works across different parts of Arketa.
Group classes
Clients with an unlimited membership can book into any eligible class as many times as they want. However, each individual class can only be booked once — this prevents someone from holding multiple spots in the same session.
If a client wants to return for the same class a second time (offered as a different class instance), they can book that separate instance.
Which classes it covers
An unlimited membership covers every class whose session type matches the membership's Redeemable for setting — in-person, livestream, or on-demand. If Redeemable for includes in-person, the membership can pay for any in-person class on your schedule.
Applies to specific class templates and Applies to service categories add access on top of Redeemable for. They do not narrow it. Listing five service types there will not stop the membership from covering the rest of your schedule. To limit what a membership covers, narrow Redeemable for, or use Applies to locations, which does restrict. If Redeemable for is empty, the listed service types are the only thing the pricing option covers.
This includes classes that belong to a community. When a community has Display classes on public schedule turned on, its classes appear on your public schedule and are booked like any other class, so an unlimited membership covering that session type can pay for them. Turn that setting off if the series should only be bookable through the community.
On-demand videos
Unlimited memberships give clients unlimited access to watch any on-demand video in your library — and they can rewatch videos as many times as they want. There's no per-view limit for on-demand content on an unlimited membership.
Preventing overuse with booking limits
On an unlimited membership, you can set a maximum bookings per day to prevent clients from reserving 5 classes in one day only to cancel most of them later.
To set this:
- Go to Setup → Pricing Options
- Edit the unlimited membership
- Under Booking Restrictions, set the Maximum bookings per day limit
For example, a limit of 2 means a client can hold a maximum of 2 active reservations per day at any time. See booking limits.
Unlimited vs. credit-based: which to choose
| Unlimited | Credits-based | |
|---|---|---|
| Attendance cap | No (optional daily limit) | Yes (credits per cycle) |
| Best for | High-frequency attenders | Clients who attend 2–8 times/month |
| Revenue predictability | High | High |
| Client flexibility | Maximum | Good |
Most studios offer both — an unlimited tier for serious clients and a credit-based tier for moderate attenders.