Unlimited memberships

An unlimited membership gives clients access to an unlimited number of classes during their membership period — no credit tracking, no per-class charges. Here's how unlimited access works across different parts of Arketa.

Group classes

Clients with an unlimited membership can book into any eligible class as many times as they want. However, each individual class can only be booked once — this prevents someone from holding multiple spots in the same session.

If a client wants to return for the same class a second time (offered as a different class instance), they can book that separate instance.

On-demand videos

Unlimited memberships give clients unlimited access to watch any on-demand video in your library — and they can rewatch videos as many times as they want. There's no per-view limit for on-demand content on an unlimited membership.

Preventing overuse with booking limits

On an unlimited membership, you can set a maximum bookings per day to prevent clients from reserving 5 classes in one day only to cancel most of them later.

To set this:

1. Go to Setup → Pricing Options
2. Edit the unlimited membership
3. Under Booking Restrictions, set the Maximum bookings per day limit

For example, a limit of 2 means a client can hold a maximum of 2 active reservations per day at any time. See booking limits.

Unlimited vs. credit-based: which to choose

Most studios offer both — an unlimited tier for serious clients and a credit-based tier for moderate attenders.