Terminal troubleshooting
Fix common card reader connection and payment issues on the Stripe Reader S710 and BBPOS WisePOS E.
These steps apply to both supported readers — the Stripe Reader S710 and the BBPOS WisePOS E — unless a step says otherwise.
Terminal isn't connecting
Payments declining
WiFi connection issues
Battery and power (Stripe Reader S710)
Terminal restarted on its own
Both readers restart every night at midnight for PCI compliance, and disconnect from Arketa each morning until you reconnect. Leave the reader plugged in and powered on overnight so updates install then rather than in the middle of your morning classes.
Factory reset
Only reset as a last resort, and contact support first — a reset clears all local settings and the reader has to be re-paired with your Arketa account and WiFi.
BBPOS WisePOS E:
- Hold the blue buttons on both sides of the terminal for 15 seconds
- When prompted to reset, select Yes
- The terminal restarts and needs to be re-paired with Arketa
Stripe Reader S710: contact support@arketa.com and we'll walk you through it. (Holding the power button for 12 seconds only forces a restart — it doesn't factory reset the reader.)
Factory reset removes all local settings. You'll need to reconnect the terminal to your Arketa account and WiFi after resetting.
Still having issues? Contact support@arketa.com.