Terminal troubleshooting
Fix common WisePOS E connection and payment issues.
Terminal isn't connecting
Payments declining
WiFi connection issues
Factory reset
If nothing else works:
- Hold the blue buttons on both sides of the terminal for 15 seconds
- When prompted to reset, select Yes
- The terminal will restart and need to be re-paired with Arketa
[IMAGE TODO] Take a photo of the WisePOS E terminal showing the location of the blue buttons on both sides that must be held for a factory reset. Annotate or highlight the button positions.
Factory reset removes all local settings. You'll need to reconnect the terminal to your Arketa account and WiFi after resetting.
Still having issues? Contact support@arketa.com.