## Terminal isn't connecting 1. Make sure the terminal is powered on and connected to WiFi 2. Confirm the terminal is on the same WiFi network as your device 3. In Arketa → Point of Sale → Settings, try disconnecting and reconnecting the terminal 4. Restart the terminal: hold the power button for 6 seconds 1. Check that the terminal screen is on and not locked 2. Try canceling the current transaction from both Arketa and the terminal 3. Restart the terminal (hold power button 6 seconds) 4. If still stuck, do a factory reset (hold the blue buttons on both sides for 15 seconds, confirm reset when prompted) ## Payments declining Try the swipe or tap option instead. If consistently failing, the chip reader may need cleaning — gently blow compressed air into the chip slot. If the issue persists, contact support. Check that the client's card/phone has NFC enabled. The NFC area is the Stripe logo or tap symbol on the terminal. Make sure the client is holding their card/device within 1–2 inches of the symbol. ## WiFi connection issues Move the terminal closer to your WiFi router. If the terminal is far from the router or on a different floor, consider a WiFi extender or a dedicated access point near the front desk. ## Factory reset If nothing else works: 1. Hold the **blue buttons** on both sides of the terminal for 15 seconds 2. When prompted to reset, select **Yes** 3. The terminal will restart and need to be re-paired with Arketa Factory reset removes all local settings. You'll need to reconnect the terminal to your Arketa account and WiFi after resetting. Still having issues? Contact [support@arketa.com](mailto:support@arketa.com).

Terminal troubleshooting

Terminal isn't connecting

Terminal not showing up in Arketa

Terminal connected but not responding to transactions

Payments declining

Card chip reader not working

Contactless payments not working

WiFi connection issues

Terminal loses WiFi frequently

Factory reset