Reviews and testimonials

Arketa collects reviews automatically after class — clients who were checked in receive a review request email 15–20 minutes after the class ends. If a client is checked in after that window, the email sends immediately.

How review emails work

The review request goes out automatically — no action required on your end. You can edit the content of the email in Settings → Transactional Emails (look for "Customer review request").

View and manage testimonials

[IMAGE TODO] Take a screenshot showing the Marketing → Testimonials page with the list of client reviews visible, including star ratings, review text, and the drag-and-drop reorder handles.

Go to Marketing → Testimonials to see all submitted reviews.

From this page you can:

Read all reviews your clients have submitted
Reorder reviews by dragging and dropping
Select which reviews to feature

Only 4- and 5-star reviews appear in your public testimonials embed.

To send clients a direct link to write a review:

https://app.arketa.co/[YOUR-WIDGET-NAME]/write-review

Replace [YOUR-WIDGET-NAME] with your Arketa widget name (the same one used in your booking links).

Embed testimonials on your website

Go to Marketing → Testimonials
Click Options
Click Embed Testimonials
Copy the embed code and paste it into your website

[IMAGE TODO] Take a screenshot showing the Marketing → Testimonials page with the Options menu expanded and the "Embed Testimonials" option visible, along with the embed code dialog.

Connect Google Reviews

You can link your Google Business profile so that after clients write a review in Arketa, they're prompted to also post it on Google.

Google Business integration is available on Studio plans only.

To connect:

Go to Settings → Integrations
Find Google Business and click Connect
Enter your business name and click Connect again

[IMAGE TODO] Take a screenshot showing the Settings → Integrations page with the Google Business integration card visible, showing the "Connect" button.

Once connected, after a client submits a review in Arketa, they'll see an option to post the same review to your Google Business profile.

Requirement: Your Google Business account must be set up before connecting. Your Arketa business name should match your Google listing — if they don't match, your listing may not appear.

Use the review email in automations

You can also trigger review requests through automations using the #{{customerReviewUrl}} handlebar in an email action. This lets you send review requests after milestones or specific actions rather than (or in addition to) the automatic post-class email.