Transactional emails

Transactional emails are system-generated messages sent automatically when clients or staff take specific actions — booking a class, canceling, purchasing a membership, and more. You can customize the content, schedule, and recipients for each email type.

Access transactional emails

Go to Settings → Communications → Transactional Emails

Email types

Booking emails

| Email | When it sends | |---|---| | Class confirmation (in-person) | Client books an in-person class | | Class confirmation (online) | Client books a virtual class | | Class confirmation from waitlist (in-person) | Client moves from waitlist to confirmed spot | | Class confirmation from waitlist (online) | Client moves from waitlist to confirmed virtual spot | | Class confirmation waitlist | Client is added to the waitlist | | Class reminder (in-person) | Before an upcoming in-person class | | Class reminder (livestream) | Before an upcoming virtual class | | Class cancellation notification | A class is canceled | | Class updated (in-person) | An in-person class is changed (time, location, etc.) | | Class updated (online) | A virtual class is changed (Zoom link, time, etc.) | | Class spot open | A spot opens in a class | | Client no-show reminder | 1 hour after class ends, to clients who had a reservation but didn't check in | | Appointment confirmation (in-person) | Appointment is booked in-person | | Appointment confirmation (online) | Appointment is booked virtually | | Appointment reminder (in-person) | Before an upcoming in-person appointment | | Appointment reminder (online) | Before an upcoming virtual appointment | | Appointment cancellation notification | Appointment is canceled | | Event confirmation (in-person) | Event booking confirmed | | Event confirmation (online) | Virtual event booking confirmed | | Event reminder (in-person) | Before an in-person event | | Event reminder (livestream) | Before a virtual event | | Event cancellation notification | Event is canceled | | Substitute instructor notification | Instructor is changed | | Waiver request for guest reservations | Client books on behalf of a guest who hasn't signed the waiver | | Waiver request reminder for guest reservations | Follow-up if guest waiver is still unsigned |

Cancellation emails

| Email | When it sends | |---|---| | Customer canceled class booking (with credit reimbursement) | Client cancels and receives a credit back | | Customer canceled appointment booking (with credit reimbursement) | Client cancels appointment and receives a credit back | | Customer canceled event booking (with credit reimbursement) | Client cancels event and receives a credit back | | Customer late canceled class | Client cancels after the cancellation window | | Customer late canceled appointment | Client late cancels appointment | | Customer late canceled event | Client late cancels event |

Purchase emails

| Email | When it sends | |---|---| | Pack purchase confirmation | Client purchases a class pack | | Subscription purchase confirmation | Client purchases a membership | | Bundle purchase confirmation | Client purchases a bundle | | Community purchase confirmation | Client purchases a community | | Retail product purchase confirmation | Client purchases a retail item | | Referrer payout notification | Client receives a referral reward payout | | Invoice payment failed | A subscription payment fails |

Gift card emails

| Email | When it sends | |---|---| | Gift card purchase confirmation | Client purchases a gift card for themselves | | Gift card purchased as gift confirmation | Client purchases a gift card for someone else |

Configure an email

To edit any transactional email:

1. Go to Settings → Transactional Emails

2. Click the three dots next to the email → Edit

3. On the first page, set who receives the email:

   • Customer — the client who took the action - Business owner — you (or the account owner) - Instructor/practitioner — the assigned instructor - Also set whether it fires on customer-initiated actions, staff-initiated actions, or both

4. Customize the subject line and body

5. Click Save & Exit

Reminder timing

For emails tied to a scheduled event (class, appointment), you can set the reminder to send:

• 24 hours before
• 45 minutes before

Sender address

By default, all transactional emails send from no-reply@notifications.arketa.co.

If you have the Marketing Suite and a verified sender domain, you can select your custom domain from the dropdown on the transactional email settings page.

View sent messages

To see a log of transactional emails and SMS messages sent to you or your instructors, go to Settings → Communications → Sent Transactional Messages.