Team member availability

Each team member who takes appointments needs their availability configured. This tells the system when they're bookable and which services they offer.

Start time increments are not part of this screen. They're a single business-wide setting: go to Settings → General Schedule Settings, open the Appointments tab, and set Appointment increments. This controls the spacing of the start times clients see across all of your services, so a 25 minute service on 60 minute increments only offers top-of-the-hour times.

**💡 Please Note: This feature is only available on studio plans. **

Before you start

Make sure your location's Availability timezone is set correctly:

1. Go to Settings → Locations
2. Click into the location
3. Select the Availability tab and set Availability timezone

This ensures appointment times display correctly for clients.

Set up a team member's availability

General availability overrides will block times for all services for the team member

1. Go to Staff → Team
2. Locate the Team Member's row
3. Click the three dots on the far right side of their row and select Edit
4. Go to the Availability tab
5. Make sure you're viewing the correct location by selecting an option from the Availability for dropdown (upper left — note: Livestream / no set location is for livestream appointments and services with no set location)
6. Fill in:

Setting	What it does
Availability timezone	Timezone for this location's schedule
Services	Which appointment types this team member offers
Weekly hours	Their regular weekly schedule — days and times they're bookable
Overrides	One-off changes to their regular hours (holidays, special events)

1. Click Save changes

How instructors manage their own availability

Team members can update their own availability without going through admin:

1. Log in to the dashboard
2. On the Home page, click Edit Availability on the right side
3. Make changes and save

This is great for instructors who manage their own schedules.

Calendar indicators

When viewing the appointment calendar in the dashboard:

• Grey background = instructor is unavailable (due to their availability settings or business hours)
• White background = instructor is available

Setting availability per location

Availability can be configured separately for each location a team member works at. This is useful for instructors who teach at multiple studios with different schedules at each.

Troubleshooting Availability:

• Is the instructor's availability set up to be the livestream availability or the locations availability? Check if the classes is set up for livestream, but leave location availability empty!
• **Is the instructor already teaching a class at the time? **If so, their availability will be blocked.
• Does the service require a location? If so, check the availability of the location under Settings > Locations and ensure the hours are correct and the timezone is set!
• Does the service require a room? if so, check to make sure the room is not being used at that time.
• Is the timezone missing from the availability? If so, check the timezone of the location under Settings > Locations and ensure the hours are correct and the timezone is set!