General client settings
Configure milestone preferences and default marketing opt-in behavior for new clients.
Settings → Clients → General Client Settings controls how Arketa tracks client milestones and what marketing preferences new clients get by default.
Milestone preferences
Milestones celebrate client activity — for example, reaching 10, 50, or 100 visits. These settings control what counts toward a milestone.
Check-in requirements
- Count only checked-in clients — When on, only clients who are marked as checked in count toward milestone totals. When off, any booking counts regardless of attendance.
Activity types
Choose which types of activity increment a client's milestone count:
| Activity | What it counts |
|---|---|
| Group classes | Booked (or checked-in) group class sessions |
| Appointments | Completed appointments |
| On-demand video views | Views of on-demand video content |
| Livestream experiences | Attendance at livestream events |
| Gym check-ins | Gym check-in entries (if this is selected and a reservation is also a gym check-in, only the check-in counts — not both) |
Turn each type on or off based on what your studio considers a meaningful visit.
Count gym check-ins only appears when Enable gym check-in is on in Settings → Business Settings → General Business Settings.
Marketing
- Opt-in clients to marketing emails by default — When on, new clients are automatically opted in to marketing emails when they create an account. Clients can still opt out at any time.
EU GDPR requires explicit consent for marketing emails. Make sure you have the right permissions before you turn this on.