Checkout flow

Staff checkout from the POS

1. Search for the client (or start a walk-in sale)
2. Add items to the cart — classes, packages, retail, gift cards
3. Apply any promo code, gift card, or account credit
4. Select payment method
5. Complete the transaction

The client receives an email receipt automatically.

Staff checkout from the check-in screen

When you add a client to a class from the check-in screen and they need to purchase a drop-in or package, the POS opens automatically within the check-in flow. You complete the purchase there without leaving the check-in screen.

Client self-checkout (online)

When clients book through your website or app:

1. They choose a class or pricing option
2. They see applicable pricing at checkout (based on what's connected to that class)
3. They enter payment or select an existing method
4. Booking is confirmed, confirmation email sent

Payment options at checkout

When a client has multiple payment options on file (e.g., an active pack and a card), Arketa selects the best match for the class being booked. Clients can switch the payment method if needed.

Adding multiple items in one transaction

From the POS, you can add multiple items in a single transaction — for example, a class drop-in + a retail item + a gift card. Everything goes in one cart, one payment, one receipt.

Transaction confirmation

After completing a transaction:

• Client receives an email receipt
• The transaction appears in your All Payments report
• Any class bookings are added to the class roster automatically