Payouts FAQ

Getting Started with Payouts

How do I set up payouts?

When you first sign up, you'll be guided through Stripe Connect onboarding. This includes:

Verifying your identity (government ID, business details)
Adding your bank account or debit card
Completing any remaining Stripe requirements

Once onboarding is complete, your account is active and funds from bookings will start accumulating in your balance.

Why are my payouts set to "Manual"?

All new accounts start with a manual payout schedule. This means funds accumulate in your Stripe balance rather than being sent to your bank automatically. This is a temporary hold period while your account is reviewed.

Standard (Scheduled) Payouts

How do I switch to automatic payouts?

To move from manual to automatic (weekly or monthly) payouts:

Go to Settings > Payments > Additional Settings
Click Edit on the Payout Schedule card
Choose Weekly or Monthly and set your preferred day

Your account must meet these requirements first:

14-day minimum: Your Stripe Connect account must be at least 14 days old
Internal approval: Arketa reviews new accounts before enabling automatic payouts. This happens automatically behind the scenes — no action needed from you
Active subscription: Your Arketa subscription must be in good standing (not past due or lapsed)

If you try to switch before these requirements are met, you'll see a message asking you to contact support.

What payout schedules are available?

Manual: Funds stay in your balance until you request a payout
Weekly: Payouts sent on a specific day each week (e.g., every Monday)
Monthly: Payouts sent on a specific day each month (e.g., the 1st or 15th)

Can I change my payout schedule later?

Yes. You can switch between manual, weekly, and monthly at any time from Settings > Payments > Additional Settings, as long as your Arketa subscription is in good standing.

Why can't I change my payout schedule?

A few things can block payout schedule changes:

Subscription past due: If your Arketa subscription payment has failed, resolve the billing issue first
Account too new: Your Stripe account must be at least 14 days old
Pending review: Your account may still be awaiting internal approval. Contact support if it's been more than a few business days

Instant Payouts

What are instant payouts?

Instant payouts let you send funds from your balance to your bank account or debit card within minutes, rather than waiting for the next scheduled payout. A 1.75% fee applies.

How do I get access to instant payouts?

Go to Settings > Payments > Payouts
Click Request instant payouts
Arketa will review your request (typically within a few business days)

To be eligible, you need:

A Stripe Custom Connect account
At least 3 successful standard payouts on your account
An active Arketa subscription in good standing

How do I make an instant payout?

Once approved:

Go to Settings > Payments > Payouts
Click Request instant payout
Enter the amount you'd like sent to your bank
Select your destination bank account (if you have more than one)
Optionally add a description
Review the fee breakdown and confirm

What does an instant payout cost?

Arketa charges a 1.75% fee on top of the amount you send to your bank. For example:

You request $100 to your bank
Arketa fee: $1.75
Total deducted from your balance: $101.75

The fee does not reduce the amount deposited to your bank — you receive the full amount you requested.

Are there limits on instant payouts?

Yes. Limits vary by currency. For USD:

Minimum: $0.50
Maximum: $9,999 per transfer

Your available instant payout amount is also limited by your current balance.

What if my instant payout request is denied?

If your request is denied, you'll receive a reason for the rejection. You can address the issue and submit a new request at any time by clicking Request review again on the banner that appears in your payment settings.

Payout Schedule Review

What does "Payout schedule review declined" mean?

If you see a red banner saying your payout schedule review was declined, it means Arketa's review team has flagged your account and paused the approval for automatic payouts. The banner will include the reason for the decision.

What do I do if my payout schedule review is declined?

Read the rejection reason shown in the banner
Address any issues mentioned (e.g., updating business information, resolving outstanding balances)
Click Request review again to re-submit your account for review

Payout History

Where can I see my past payouts?

Go to Settings > Payments > Payout History. You'll see a table with:

Amount sent to your bank
Fee (for instant payouts)
Payout method (Instant or Scheduled)
Status
Destination bank account
Estimated arrival date
Who initiated the payout (for instant payouts)

Check that your Stripe account onboarding is complete (no pending requirements)
For instant payouts, make sure the feature has been approved for your account
Ensure your Arketa subscription is active and not past due

My payout is taking longer than expected

Scheduled payouts typically arrive within 1-2 business days, depending on your bank
Instant payouts typically arrive within 30 minutes. If it's been longer, check your payout status in Payout History — if it shows "Failed", the funds will be returned to your balance

I need help with payouts

Contact Arketa support through the chat widget in your dashboard. We're happy to help with any payout questions or issues.