Contact & support
How to get help from the Arketa team and where to find learning resources.
We're here to help. Here's how to reach us and what to expect.
Chat support (fastest)
The chat bubble in the bottom-left corner of your dashboard is the fastest way to reach us. Click the ? icon, then Send us a Message.
[IMAGE TODO] Take a screenshot showing the bottom-left corner of the Arketa dashboard with the ? help icon visible, and then a second screenshot showing the chat panel open after clicking the icon, with the Send us a Message option visible.
Your messages are saved — so if you close your laptop or step out to teach a class, we'll still see your question and you'll still see our answer when you come back.
Prefer email? Reach us at support@arketa.com.
Support hours by plan
| Channel | Hours | Response time |
|---|---|---|
| Live chat | Mon–Thu: 24 hours Fri: 12am–7pm EST Sat–Sun: 9am–5pm EST | 1–2 minutes during operating hours |
| Same as chat | ~1 hour during operating hours | |
| Phone callback | Mon–Fri: 7am–5pm EST Sat–Sun: 9am–5pm EST | Request via live chat first |
| Office hours | Scheduled based on your availability | Usually within the same week |
For phone callbacks, drop your question in live chat first so we can route you to the right person.
Studio plan partners also get access to office hours with your account manager for business strategy discussions.
Learning resources
Webinars
We run free webinars every day covering onboarding, feature walkthroughs, and business strategy. Anyone can join — no registration required.
On-demand tutorials
Watch recorded walkthroughs of Arketa's core features at your own pace.
Facebook community
Connect with other Arketa business owners to share strategies, ask questions, and learn from each other.
The Facebook community is peer-to-peer. For product questions and troubleshooting, always use chat or email — you'll get a faster and more reliable answer from the Arketa team.
Submit a feature request
We genuinely use customer feedback to guide what we build next. If there's a feature you need, we want to hear about it.
To submit a feature request, just send us a message in live chat describing what you'd like to see and why. Our product team reviews all feedback.
We can't implement every request, but the ones that align with our roadmap and benefit the most users are prioritized.
Enterprise support
If you need dedicated support, custom onboarding, or a higher level of service, ask us about Enterprise Support tiers. Reach out via chat or email to learn more.